Express Products Return and Warranty Policy

1. Any damaged or short shipments must be reported to Express Products within 3 business days from the date of receipt.

2. Any refused shipments will be charged both shipping and return freight costs. Freight collect shipments will be refused.

3a. Most products carry a three year limited warranty against manufacturer defects; batteries carry a one year limited warranty. All CCM products have a limited one year warranty from the date of purchase. EXPRESS PRODUCTS will provide warranty replacement of same product for the first 30 days. The balance of the warranty is provided by CCM.

3b. All items purchased for $1.00 or less (retail packaging costs are not included) WILL NOT be eligible for warranty or replacement.

4.Warranty does not cover abuse, misuse, consequential damage, improper installation, products which have been altered, labels removed, or incomplete. Such items will be returned at the customers expense.

5. Products sent back as defective and found not to be defective, will be subject to a 25% restocking fee.

6. Stock balanced items invoiced within 45 days or less can be stock balanced with a 25% restocking fee. No stock can be returned after 45 DAYS. All stock balance will be calculated at the last price paid for that item. All products returned for stock balancing must be in "new" conditioned and 100% resell able WITH ALL PRICE LABELS REMOVED.

7. All returns MUST have an RMA number on the outside of the package. Any return without an RMA number will be REFUSED.

8. OEM products should be returned directly to the manufacturer.

9. All NSF CHECKS subject to a service charge.